Disgusted Contact Centre and Branch Service

<p>On Friday 14th of April.2017, I had tried contacting sterkinekor Cavendish square, cape town since 13:00pm. To.No avail as I wanted to book tickets, my calling continued until after 18:00pm. I seen there were two.seats available on the mobile application for a movie I really wanted to.See. and what better way to end the good Friday in a relaxed setting. To my surprise I was grossly disappointed. I had then made contact on the sterkinekor Facebook page, and then the contact centre after 6 hours someone eventually returned my call. My first attempt was early in the afternoon, when I was asked to hold only to have an automated response saying "booking system is being upgraded and they cannot assist. The team leader with no name called me and apologised. But this was not satisfactory to me, as I spent money all.day calling. Only for her to offer me complimentary tickets for normal cinema . Whereby I was happy to purchase prestige tickets for the movie in question . The specific theatre was quite full for the movie I wanted to.See, hence the early call to the organisation to book the tickets. My Friday ended in no tickets. No follow up call as I was told . Once they had come to a.solution they would call me. It's not rocket science if you in the service industry. Call the client and meet them halfway. Quite simple. Yet the organisation can simply not do that. Nor stand up to their ethos of customer service. I am yet to receive a call from someone . </p> <p>Annoyed customer.</p>