Disgraceful Service

<p>Went to Ster Kinekor Gateway against my better judgement ( had always witnessed poor serivce there) on 21 0r 22 March. 4 in the family and after spending close to R 500.00 on tickets and combo snacks, I will share my experience. Movie started at 5.15 PM. We arrived at 4.15pm. Busy queues to book the tickets. Eventually got the tickets, went upstairs to the pathetic self service booths to get "snack tickets" to present t othe Snack Counter. Huge Queues!! A sign up saying they apologise for slow serivce as there is a problem with the "snack ticket system. NO KIDDING... I spoke to one of the helpers at the " tickets for snacks". He was extremely frustrated with the system issues and apologised. Got to the snack couner Queues.....l loooonnnggg. By now it was 5.15pm and the movie had started. Att he entrance to the cinemas the crowds going to all thaethres had been stopped. No one was being given access and nobody was saying why not. I found a staff member and asked. The quick response was that they were cleannig the theatre. I relaxed belieivng that thay would not have started the movie if they were still cleannig. At 5.25 after not checking anyone's tickets, we got inot the theatre only to realise that the movie HAD started and they cleannig of the theatre was a different one but that no one was let into any theatre while they clean one of them. When my wife was in the queue for the snakcs, I found a "manager" Can't recall his name but I complained about the poor service. He told me to see him after the show and would give me 4 free tickets. At the end of the show I was so frustrated with missing the beginnig of the movie and queues that I didn't bother trying to hunt him down. My comments to him were that in the event of their system failure, they should allow us in t othe movies having bought snacks form downstairs ( Not Ster Kinekor) . Total monopoloy of food and movies with absolutely pathetic service but happy to take alomost R 500.00 from me for this disgraceful experience. If they are going to give such bad service, allow us to buy our snacks elsewhere and charge us a penalty for not having bought from them. That was they could still make their outlandish profit on the snacks without compromoise me standing in the queue for 1 hour. I know their response ... buy your tickets online or joinour club to avaoid the queues. Some americans behind us in the queue were furious and said, a business like Ster Kineko would not be in business long in the USA.</p>