Disgraceful Service

In mid September a cashier wrongly charged me twice at the Rosebank Cinema. I was told not only could she not do the refund but neither could any manager on site! I had the responsibility of sending in a copy of a bank statement later and wait for their good graces to have MY money back!. It is now 2nd November and despite 6 calls and emails I have had no call back from Rosebank, never mind my money back!<br> The worst service I have had from any retailer in South Africa., Shocking lack of care for a customer.