Disaster outing turned great

Arriving a half an hour early for our movie show time, my family was faced with an offline system. After standing in the queue for 35 minutes, the system came online, but the card terminals were still not working. I could not make my payment and, having left the queue to pay with cash, which had quadrupled in length, i was faced with being late for the movie and not having tickets. I then enlisted Willem's help. We tried to pay with my card numerous times but to no avail. In my desperation to get my kids into the movie without missing the beginning, I offered cash for the tickets. I declined change (which would mean waiting even longer). Willem made every effort to collect 3D glasses, and usher us through to the theatre. And then, cherry on the cake, Willem brought my change into the theatre, right up to my chair. I was not happy with how the outing began but very impressed that I was able find this gentleman who was willing to help me, and go the extra mile to have a satisfied customer. Thank you Willem, your efforts were very much appreciated! Had it not been for Willem, I probably would not be returning to this particular Ster Kinekor branch.