Disappointment with Ster-Kinekor Service at Eastgate Mall (Prestige Cinema)

Disappointment with Ster-Kinekor Service at Eastgate Mall (Prestige Cinema) I am writing to express my disappointment with the service I received during my recent visit to your Prestige cinema at Eastgate Mall.

Yesterday, I booked a ticket for the Prestige cinema, looking forward to a premium movie experience. Unfortunately, my experience was far from enjoyable. First, I encountered issues with your app at home wasn’t working properly, making it difficult to even purchase a ticket. Despite this, I decided to proceed to the cinema in hopes of resolving the issue on-site.

To my further frustration, the systems at the Eastgate Mall cinema were also malfunctioning. I was repeatedly kicked out of the system or faced freezes during the transaction process. This led to a double payment, as the system kept freezing during the payment process.

The service I received was far from what I would expect from a premium service like Ster-Kinekor’s Prestige offering. It certainly did not reflect the quality and experience I had anticipated, and I am genuinely disheartened by the whole experience.

I hope you can address these issues and improve your systems and customer service to prevent such frustrating experiences in the future.