Disappointing service from Ster-Kinekor N1 City Mall

Visited Ster-Kinekor N1 City in December, booked a 3D movie which looked about 20 minutes at the counter but wasn't able to use my Step-Kinekor club card as there systems were off-line. The manager or supervising manager (young coloured guy) informed me that the points would be allocated to my account manually. They also ran a Medium Combo special (clearly advertised on the boards) which would award you with 100 points, so I purchased the combo. I then confirmed with the cashier that I would get points for my movie ticket and the Medium Combo, she said yes. She rented a copy of the receipt and asked me to write my details down so they can manually allocate the points. After numerous emails and 3 months later, nothing has happened. The manager at N1 City obviously doesn't take his job duties seriously nor is he able to fulfil the promises he makes to customers. After calling the call centre, the agent informed me that I need proof and that I need to visit the N1 City branch and speak to the manager to resolve it. After all this time do you really expect me to waste my time helping you do your job??? If you ever visit this branch, make sure it gets resolved there and then or get the manager(s) on duties details so that they can be fully accountable until it gets resolved. Worst service ever at a Ster-Kinekor branch.