Disappointing Service Delivery

My husband and myself went to watch a movie at Gateway on Saturday 06 Feb 2016. We booked FINEST HOURS viewing in IMAX 3D. <br> <br> I was very disappointed in terms of the service delivery at the Refreshment counter. The movie was to start at 20h15 and we stood to get a few refreshments and popcorn etc for over 45minutes only entered the cinema after 9pm only to find we missed the beginning of the movie. <br> <br> While standing in the popcorn queue I decided I will go downstairs to see if I could get served quicker, and left my husband to continue following the line, only to find after following that queue that it was for only pizzas. I asked the teller there is popcorn filled in your machine why aren't you selling the popcorn? she stated that they are only selling pizzas- yet failed to display any notification or sign of this!!! I rejoined my husband upstairs and when we finally got served - our spirit and excitement of watching the movie faded away. <br> <br> I am really disappointed with your service delivery and to think our movie tickets costed over R175 and popcorn over R70... Truth be told if im paying so much for that ... I expect good service , peace of mind and watching a complete movie