DISAPPOINTING SERVICE

On Saturday i took my cousin and nephew for a movie and placed a booking on the sterkinikor app, as their friends already bought tickets and i booked the seats next to them as my cousin and nephew wanted to sit with their friends. I booked seats C7-10 and still double checked that i cooked the correct seats. So when we get to the cinema and tried to get the tickets with the ref nr smsed to me, the nr did not pick up at all. Only when i swiped my card did it pick up, so was the incorrect code sent to me??? When i printed the tickets it was for different seats than the ones i booked. Why even have the option of booking seats if you dont even get the seats that you book? thats pathetic!!! this caused 2 kids to have a BAD MOVIE EXPERIENCE!!! does sterkinikor not pride themselves and MARKET themselves as offering the best movie experience??? Obviously this is misrepresentation. The lady at sterkinikor N1 city also confirmed that this is not the first time this has happened. Do you realize how bad a person feels having to apologize and try to explain this to the boys? That due to someone elses fault they have to settle for less than what they expected? I hope this is not your standards!