Disappointing service

To whom it may concern,

Last friday night- 1 june 2018 - my 3 friends and myself went to your Eastgate movie house to watch The Avengers. We ordered 3 large pizzas from your inhouse pizza hut. We were told that we must go into the movie and the pizza will be brought to us.

15 minutes later a staff member came to us to inform us that they did not have pepperoni in stock and that we shoud choose a different pizza. So we asked for the meaty pizza instead. She accepted and left.

About 1.5 hours into the movie, after waiting patiently for our order and seeing that other customers had received their orders, i got up to go investigate. We were famished by this point.

I was told this time that there was no CHEESE and that they had run out of stock. No one bothered to inform us of this.

So after much 'back and forthing- i eventually seek the assistance of the manager.

After 30 minutes of going back and forth we were eventually offered a refund for the pizzas.

I would like to inquire as to how a largely popular sterkinekor runs out of stock on a Friday night- at the begining of the month? How is this even possible knowing that there are stock control regulations in please to prevent this?

- Not only did we go home starving and unsatisfied, we also missed a large portion of the movie that we had paid for and so eagerly awaited due to poor management and communication.

We are deeply disappointed by this experience and will not be returning. Id like to know how you as head office plan on dealing with this. Upon complaints made to Sterkinekor on friday, i was advised that someone would be in touch with me.. 5 days later and i am still waiting. Sterkinekor clearly do not care for their customer relationships.