1 reviews | Active since May 2018
Disappointing Experience
Last weekend I went to Ster-Kinekor in Blueroute mall to go watch the new Avengers movie with 2 of my friends. All 3 of us are huge Marvel fans and have been waiting a very long time to see Infinity War and were extremely excited. We attended the 08h30 show and the screening of the movie was terrible to say the least. The picture quality was bad, the screen kept jumping and the colour was bad as well, on top of all that the sound and picture were not in sync. We then went to complain and the movie was then rewinded too far back and we had to watch a part of the movie we had already seen. This ruined the entire experience for us and we are extremely dissapointed... I have sent an email to Ster-Kinekor 5 days ago (2 May 2018) and am yet to receive a response.
Reference Number : CAS-153683-F6G1V4 Reference Subject : Dissapointed Movie Experience
Dear Lucian,
Thank you for taking the time to contact us to share your experience.
We always endeavour to deliver the most enjoyable cinematic experience to all our customers, and we apologise for not being able to do so on this occasion.
Your feedback has been escalated to the relevant department, you should be contacted within 24 hours.
Kind Regards,
Ster-Kinekor
Dear Lucian,
Thank you for taking the time to contact us to share your experience.
We always endeavour to deliver the most enjoyable cinematic experience to all our customers, and we apologise for not being able to do so on this occasion.
Your feedback has been escalated to the relevant department, you should be contacted within 24 hours.
Kind Regards,
Ster-Kinekor