Disappointing Customer Service

on the 17th April 2015 I went to Cavendish Ster Kinekor to make a booking for Fast and Furious 7 for Cinema Prestige. I went to the desk to purchase tickets and the lady in front ushered me to a self-service kiosk. I advised her that I wanted tickets for SUNDAY THE 19TH OF APRIL 2015. She asked me for my card, swiped my Edgars Club Card, inserted my bank card and advised me to enter my pin. She then left me to finish.<br> On the Sunday, we went to Cinema Prestige, they scanned my ticket it declined as it stated that the ticket was for the 17th and not the 19th. We went to the manager on duty he was very impolite. His immediate response was cross questioning us advising us that we made the mistake. We explained that a sales person helped us but he continued to blame the mistake on us. He said \even if one our sales persons help you