Disappointed in Sterkinerkor Watercrest Waterfall

I hate complaining, however I need to get this off my chest since Edgar's has done their bit.

I am an Edgar's Club member and one of the perks is getting discounted movie tickets at any Sterkinerkor Movie House.

So on Sunday the 14th October, I went through to Gateway Sterkinerkor and booked to watch venom. I handed over my Edgars Club card and according to them , I was not registered to get the discount so I went to edgars and they confirmed that I was registered and I needed to pay 30 rand to sterkinerkor to activate the feature where I would get discounted tickets..

So on Friday 19th October, I decided to go to the Sterkinerkor in my area (Watercrest in Waterfall) and there we had the same issue where I was told I wasnt registered to get the discount.

So I called up the edgars Club and they advised me yet again that I am registered and even provided me with a reference number. They told me I needed to pay 30 rand to use the feature on the card.

I went back to sterkinerkor and there they tried to activate the feature but they were having technical difficulties..

A lady name Nosipho said she would speak to I.t and get back to me . I then told her I wanted to watch a movie the next day so she said they would still give me a discount seeing that things arent working on their side.

Today the 20th October, I waited for Nosipho's call but she didnt call, so instead I called sterkinerkor call centre and they advised me that I needed to pay 30 rand to activate the cards discount feature.

So this evening i went back to sterkinerkor in watercrest and there they tried to activate my card and still had issues. I booked tickets cos i was told i would still receive a discount cos it wasnt my fault . However the lady who served me named Phumela Mahlongo gave me her attitude and told me off about my card and said shes not discounting me as if it was my fault. She belittled me and discussed me with other customers and staff members.

If you were a sterkinerkor regular customer or any customer for that matter, would you appreciate being treated in that manner?