Disappointed in Ster kinekor

Good day peter

It's been nearly 2 weeks, the cavendish branch has not made any contact with me as they insisted they would. On the 30th April, my family planned to go and watched the Avengers in the prestige lounge. We got there and no one was there to attend to our card payments at 10.45. People were becoming frustrated and I thought i'll ask the one cashier on duty to assist with our line or at least rotate. She bluntly stated, she doesn't do card payments and i should do it myself. Is said to myself I wasn't going to allow this lady to undermine and embarrass me like this infront of all these people and decided to go the manager on duty. I went to the manager and found him chatting on his phone while people are struggling to get into the movies and still go into another line for there popcorn. I asked if there is no one else to assist us, hell said he'll sort it out. I'm waiting for almost another 5 minutes in the line with extra people in the line,his standing by some door still chatting on his phone while people becoming more frustrated and the the movie has started already. Finally at 11.15am some lady comes to assist. Just my luck when it comes to my turn the movie is fully booked till Wednesday. I was frustrated and annoyed,not only could I not watch the movie but was looking forward to it as I promised the family a day out on the one day I can be off from work. I requested a call from head office or some sort of correspondence, but i've heard absolutely nothing. I'm very disappointed in the service first of all,as you guys pride in making our experiences "a happy place" . Your manager was of no professionalism and not hands on at all to salvage the situation. No progress of any solution of how to keep the customer happy in anyway and trust me your reputation wherever I go is not of a good nature.