Disappointed

I would just like to start out by saying that I am extremely disappointed in the lack of service I received when calling into your call centre and when visiting the Promenade Ster-Kinekor Branch this past Saturday.

I am a frequent user of the app as it is convenient for me. But this past weekend when I wanted to reap the benefit of the SK Club 4 for 3, as I’m a Standard Bank Credit Card holder, I couldn’t. No one was able to assist me, the call centre referred me to a Branch and the Branch didn’t know what to do either. Which leaves me to believe that your staff is ***********. Also, shouldn’t there be a experienced Manager on duty at all times???? Because the guy that attempted to assist me was NOT the Manager, I know this because I had an encounter with him before and his service sucked then too. He blatantly didn’t feel like helping us that day when I came to collect a SK Card, due to my bag being ******.

Any way while at the Promenade Branch I called the call centre once again as I was now completely fed up, to log a complaint, they transferred me to speak to Vigie Naidoo who sounded like she knew what she was doing but once again to no avail because she emailed me saying that the Promenade Manager would contact me which to this day didn’t happen.

So to not disappoint my 4 year old son who wanted to watch Ferdinand on Saturday, the 16:45 slot, I booked normal tickets and missed out on that benefit and guess what????? Ster-kinekor doesn’t seem to care one bit!

I’d like to see if and when I receive a response to my complaint, because I can assure you I will not be leaving it like this.