FA
Fatima A
1 reviews | Active since Aug 2018
26 Sept 2019, 14:18
Disabled facilities
Hi there I would like to share my experience at ster kinekor sandton city. We took our disabled son to see a movie as we already booked our tickets they told us there is no disable seats ap we would hav to carry him. We agreed they failed to mention the was 3 high stairs to get into the cinema itself it was quite a difficult task. I called sterkinekor customer care they apologised and said sterkinekor sandton city would contact us but to avail nothing show goodwill towards ppl with disabilities please
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Replies (3)
Ster-Kinekor's replyOfficial
07 Oct 2019, 17:06Good Day Fatima
Thank you for taking the time to contact us to share your experience.
We always endeavour to deliver the most enjoyable cinematic experience to all our customers, and we apologise for not being able to do so on this occasion.
Your feedback has been escalated to the relevant department, you should be contacted within the next 24-48 Business Hours.
Kind Regards
Sterkinekor
Thank you for taking the time to contact us to share your experience.
We always endeavour to deliver the most enjoyable cinematic experience to all our customers, and we apologise for not being able to do so on this occasion.
Your feedback has been escalated to the relevant department, you should be contacted within the next 24-48 Business Hours.
Kind Regards
Sterkinekor
Best regards,
Ster-Kinekor's reply07 Oct 2019, 17:06
Official
Good Day Fatima
Thank you for taking the time to contact us to share your experience.
We always endeavour to deliver the most enjoyable cinematic experience to all our customers, and we apologise for not being able to do so on this occasion.
Your feedback has been escalated to the relevant department, you should be contacted within the next 24-48 Business Hours.
Kind Regards
Sterkinekor
Thank you for taking the time to contact us to share your experience.
We always endeavour to deliver the most enjoyable cinematic experience to all our customers, and we apologise for not being able to do so on this occasion.
Your feedback has been escalated to the relevant department, you should be contacted within the next 24-48 Business Hours.
Kind Regards
Sterkinekor
Best regards,
FA
Fatima A's updateReviewer Update
07 Oct 2019, 18:05Yeah unfortunately it's already a month and your team from sandton city has stil not contacted me
FA
Fatima A's update07 Oct 2019, 18:05
Reviewer Update
Yeah unfortunately it's already a month and your team from sandton city has stil not contacted me
FA
Fatima A's updateReviewer Update
16 Oct 2019, 08:57Sadly ster kinekor sandton sterkinekor has still responded to me and its 2 months that is bad customer service
FA
Fatima A's update16 Oct 2019, 08:57
Reviewer Update
Sadly ster kinekor sandton sterkinekor has still responded to me and its 2 months that is bad customer service