VO
Virna O

1 reviews | Active since Jul 2017

13 Jul 2017, 10:53

Dirty & incompetant staff

<p>Last night we went to Ster Kinekor, The Zone in Rosebank and was appalled. The cinemas were so dirty. We had to clean our seats before we could sit down, the floor was covered with old popcorn , papers and used cups. </p> <p>The toilet were so dirty, the floor was covered in urine, dirty toilet paper and the doors were fill of hard toilet paper that had been splattered on them. The basin, you didnt even want to touch the taps and were covered in wet toilet paper too.</p> <p> </p> <p>The round tables in the waiting area were fill of salt and old popcorn and were not cleared for other people to and salt etc to their popcorn.</p> <p> </p> <p>I reported it to the staff but they just carried on chatting and did nothing about clearing and tidying uop for the next customers.</p> <p> </p> <p>I paid R228.00 for 3 tickets, which is not cheap + a further R150 for eats - shocking is all I can say</p>

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Replies (1)
Ster-Kinekor
Ster-Kinekor's reply30 Aug 2017, 16:07
Official

Dear Virna Odendaal

We have every desire to address your needs and provide the best solution available to resolve the issue at hand and as soon as possible. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.