Didn't even get to see the movie

Went to Mimosa Mall, Bloemfontein, to watch Frozen II with my wife and daughter. It was an unfortunate experience.

1) We had vouchers for free popcorn. They spent about 15 minutes trying to figure out how to authorize them.

2) Once in the theatre, we noticed that the 3D projection was not working. After a few minutes, a manager was contacted to fix the problem. It was never fixed.

3) In attempting to fix the projection, they turned the house lights on. It was unclear why this was necessary.

4) After several ineffective minutes of trying to fix the projector, the movie was stopped entirely.

5) Once projection resumed, they showed us about half of the trailer for the movie. Then the screen froze. A still image of blurry Elsa was on the screen for about 10 minutes.

6) They then restarted the trailer to the movie and played it in its entirety. Afterwards, the screen was blank. After some minutes, we left, followed by everyone else who had come.

7) The manager refused to give cash refunds, insisting that only vouchers could be issued. We were only able to get a refund when we called the customer service hotline and were informed that it is, in fact, an option. The manager only responded to my threat to escalate the situation.

8) No refunds or vouchers were given to the customers for popcorn, drinks and 3D glasses that they purchased.

9) The manager did not even apologize for this waste of time and disappointment that they've caused to all the kids. She was very unfriendly!

In conclusion, this is my last experience with Ster-Kinecor in Bloemfontein.