Deceiving Promotions and Inefficient services

Dear Ster-Kinekor Gateway<br> Hi, with regard to your promotion for cinema viewers to book superman vs batman tcikets in the IMAX and get a free keyring. I visited Gateway cinema this weekend, on 26 March, and to find out that the keyrings were all finished and was only for the opening day. <br> Now I can fully understand your Terms and Conditions on your poster:<br> 1. While stocks last<br> 2. On a first come, first serve basis. <br> Here are my points in respect to customer service vs. your terms and conditions:<br> 1. If you are running a promotion and the point of the promotion is to build hype and promote tickets. I have purchased an IMAX ticket for the sole purpose of getting that keyring which you have indicated on the poster. <br> 2. Where is the planning from the SK side? Do you not forecast to have enough stock to at least cover the opening weekend? <br> 3. Your manager quite bluntly put it to me, it was purely for the opening day and while stocks lasted (mentioning not everyone even on the opening day received it??)<br> Why is it not mentioned on your poster that this promotion is for the opening day? An IMAX ticket is not cheap, and customers are persuaded to purchase these tickets based off these prom