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<p> </p> <div> <div> </div> <div style="font-size: 13.001pt; line-height: 140%;">I was at your Gateway branch on Thursday 06 July. Firstly it took 40 minutes to book a ticket at the counter. Not because the line was long but because the employee just didn't know how to help me. I wanted to activate my vitality benefits which meant my ticket would be discounted and my son's ticket would be free. The lady said to me I just have to wait. When she eventually tried to activate it God only knows what happened but 40 minutes later she said to me only one card is activated but I would have to pay for both. Pay for half a job? How hard is it to give customer service? After having to pay R420 for 3 tickets, no discount and being 20 minutes late for the movie just did not seem worth being **********. Seriously, train your staff.</div> <div style="font-size: 13.001pt; line-height: 140%;"> </div> <div style="font-size: 13.001pt; line-height: 140%;">I contacted your customer service department who apologized but did not even once offer my refund on extra money paid. I sent 2 emails asking for feedback and was ignored. Except for the exorbitant ticket prices, even worse snacks prices, now you are taking money that doesn't belong to you. Completely disgusted by you!</div> </div>