Dangerously poor lighting leads to painful fall, management unhelpful

<p><br />On Saturday, 18th March, I visited your branch at Somerset Mall. We purchased our tickets to watch Logan in cinema 4. We entered the theatre, before the movie started. The house lights were not switched on (and they were not switched on at any point) and the stair lights were barely working. To be exact, 8 out of 24 had functioning lights, and some of those were only partially working.</p> <p>Due to this, I was unable to see a step and had a nasty fall. I sprained my left ankle, bruises and grazed both shins, strained my right arm and recieved multiple lacerations to my right knee.</p> <p>I spoke to the manager on duty, who said that he knew of the issue and gave him my contact details and explanation of the incident in writing.</p> <p>I recieved a call the next day from a gentleman higher up than the manager who assured me that he had logged an incident report and forwarded the relevant info to the legal department.</p> <p>I have had no further contact from anyone so went in to enquire at the cinema itself on Thursday 30th March. The manager took down my details and promised to email me the same day - this did not happen.</p> <p>I called the customer care line to get a number for the manager on duty but unfortunately that number is straight to voicemail.</p>