D-BOX is a **** - False Advertising

On Friday the 5th of Jan , we booked to watch Jumanji at the new D-BOX cinema , we paid for our tickets online and was really excited to watch the movie due to the new D-BOX experience . Unfortunately when got into to the cinema to our seats only half of the cinema had the D-BOX seats and the other half had the normal seats . My complaint is why did we have to pay the same price for a D-BOX seat when we got the ordinary seat? The next day I went online and did a mock booking to see if I had missed something whilst booking , however there was mention on the app to advise that only half the cinema has been upgraded . I was really disappointed as had I known this I would have taken my family to Numetro for the 4D experience . This the 2nd time that I have been disappointing and let down by this company .