customer sevices

on the 14th of April 2017 myself , my daughter and her friend went to watch a movie, half an hour in to the movie about 5 people came in late and they started the movie over again for 5 people. While sitting in the cinema a contacted there customer service thru an app and got no response. On the 15th of April i started sending emails after numerous mails that week I only got a reply from the on the 10th of June just giving me 2 vouchers with a very lame apology. Moving on to the 14th of August i wanted to use one of the vouchers only to be told by customer service that the ster kinekor branch where I wanted to use the voucher does not accept voucher, but she can do an online booking for me , but I have to pay the booking fee, wich I agreed to, only to be told that I cant watch the show , that I was on time for but due to bad customer service could not make it because this lady took for ever to solve my querie. I also realised why do i have to pay a booking fee it was only R3.00 but still why do i have to pay for there mistakes. I mailed customer services again on the same day and 9 days later still no response from Ster Kinekor. that is the customer sevice they provide.