Customer service SUCKS

I had 2 movie bookings with Ster-Kinekor How to Be Single for 23 March 2016 @17.45 & Batman VS Superman for 28 March 2016 @20:45. When I printed the tickets at Ster-Kinekor for How to Be Single on 23 March 2016 the movie tickets for the movie Batman VS Superman which was only for the following week printed as well. I did not see any option on the screen to print Batman VS Superman tickets.<br> <br> Unfortunately, we could not make the Batman VS Superman movie. I contacted the call centre and I was advised they could cancel the tickets and refund me, however I was then told by the agent it cannot be cancelled since the tickets were printed. Even after I explained to her the above scenario she said to me \I was so excited about the movie that I printed the tickets the previous week.\" I then spoke to the manager who was just as arrogant and unhelpful as her staff. I was told this was lost revenue as the movie was sold out. Upon logging onto the site after speaking to the arrogant staff I found seats were still available. <br> <br> So I take it that Ster-Kinekor trains staff to tell lies to loyal customers. I am disappointed with the poor service I received from the staff and manager. "