1 reviews | Active since May 2019
Customer Service stinks , I want my money back
Dear Ster-Kinekor (Gateway Cinemas)
To whom may concern.
Tonight I tried to watch the new Alladin movie in IMAX at Gateway. But due to technical difficulties the we couldn't.
Management did nothing to assist us. The movie continued to play only audio. After spending 10mins trying to get attention of the projectionist. We went outside to find someone. Again we had to look for the person in charge. The manager was hidding upstairs somewhere away from the masses. One of the Supervisors jus gave a re-admission ticket. !!!!!! Come back anytime, it's valid for year!!!? Really!!!!!? I rather have R282.50 I spent back.
What about the an apology for the inconvenience? What's about the time yourll wasted ?
What' about the monies I wasted on pop corn and coke?
What about the petrol I wasted to get to you?
The Gateway Cinemas have worse can customer service I've ever seen. Your staff is unpleasant and never smile.
Please can I get feedback with regards to a full cash refund. I do not want your IMAX voucher.
Thank you
Sure I'm not the only upset Customer.
Thank you for taking the time to contact us to share your experience.
We always endeavour to deliver the most enjoyable cinematic experience to all our customers, and we apologise for not being able to do so on this occasion.
Your feedback has been escalated to the relevant department, you should be contacted within the next 24-48 Business Hours.
Kind Regards
Sterkinekor
Thank you for taking the time to contact us to share your experience.
We always endeavour to deliver the most enjoyable cinematic experience to all our customers, and we apologise for not being able to do so on this occasion.
Your feedback has been escalated to the relevant department, you should be contacted within the next 24-48 Business Hours.
Kind Regards
Sterkinekor