customer service non existance

<p>So i just call yuour customer care regarding a ticket i bought on the 14th and couldnt use it because of an emergency. I understand that as per your procedure i need to inform you before showtime. however It was an emergency. Ster kinekor was the last thing on my mind when a nanny called regarding my childs health. I feel this is just an unfair practise in such cases because i honestly had no time and space to be thinking about Ster kinekor but my child. </p>