Customer Service

I am hugely disappointed with the customer service I have been receiving from Ster-Kinekor. A few days before Valentines Day, my boyfriend and I went to watch a movie. Unfortunately it was cancelled due to load-shedding. I had already booked our tickets and was told I have to email them to get my money back. This I did and the next day I got a response asking for my card details, and that was the last I heard from them. I had to email again to see if I was ever getting my money back and received no response. I then phoned twice (a few days apart) asking for more information about what was happening, both of whom took my number down promising to phone me back with an update and I still wait for those calls. I then sent a really long email complaining about the bad customer service and it has no been over a week with still no response. I did eventually get my money back but as I explained to them it didn't bother me how long it took, but some feedback along the way would be greatly appreciated. It is so easy to send me an email stating that it may take 2-3 weeks to show in my account but is being processed. I have emailed twice again trying to get some response from them and still I wait... Absolutely shocking...