customer care?? what a complete JOKE!!

this email was sent to ster kinekor customer care 17 days ago and i have followed up 13 times with zero feedback! customer care is utterly SHOCKING!!! I would like this email to be forwarded to the manager at blue route and to upper management please

My son, daughter and I went to the 11.45am show of The Lion King today, Saturday the 20th of July.

We booked in the front row on the aisle. The seats behind us were occupied by a family of at least 4. They arrived approximately 15ninutes into the movie. Loudly. Their very young daughter spoke at the top of her voice and their son walked up and down behind us continuously knocking our seats and my head. The young child walked up and down from parent to parent to sibling sitting on her parents laps kicking our chairs with both feet. The lady sitting next to us was also being kicked and disturbed. I eventually turned around and asked that the child please stop kicking my chair. Then 3 staff members from the food station proceeded to bring them all combos. Once again disturbing the rest of the cinema. They continued to talk loudly and kick out chairs. They were in and out of the cinema knocking people's chairs and kicking and talking right throughout the entire movie, at least 2 other people asked them to keep quiet and to stop bumping and kicking the chairs. I paid alot of money to take my kids out to this movie and we were all very excited. My question to you is this, why in a packed cinema are there no staff members sitting at the back to monitor the people? These people should have been asked to leave. If a staff member had seen them and the way they allowed their kids to ruin a morning out for us then it could have been stopped. I am asking that my money be reimbursed for the movie so that my kids and I can go and see it without being completely driven insane. My booking reference was WSX35L8 I would like a refund please.

Regards Nicola De Jager--