Customer care is non existence

Movie discount on Tuesdays My wife and I went to see Dunkirk on Tuesday 8 Aug 2017. I’m a bit confused about the ticket price. As far as I know I know I should be paying half price for the movie with my movie card. The lady did swipe the movie cards. The ticket lady told me the full price of the ticket was R61 each and we paid R 47 each. Should we not have paid R30.50 each. Kindly investigate and advise. Also advise if the movie cards are still valid(card nos were also supp****) My emails were sent on 9/8/2017(2); 13/8/2017 and 21/8/2017(3) requesting the above information Sterkinekor read my emails on 9/8/2017(2); 13/8/2017; 19/8/2017 and 21/8/2017(3) Stetrkinekor rep**** on 9/8/2017(2) case# cas-93817-V6F4H2 logged STK: ********** 176781 requesting card no. Card nos have been sent in my replies to sterkinekor. Their reply "Dear Henry Thank you for taking your time to communicate with us. We have every desire to address your needs and provide the best solution available to resolve the issue at hand and as soon as possible. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.We will look into the matter and give you a call." Still waiting for call or further response since 30 August 2017