Could not care less, completely ***********

I reserved a love nest seat in a Cine Prestige Cinema. Mobile App only charged me for one person, not 2, even though the seat is for 2 people. Got to the Cinema, Was told only one person could enter - after much explanation which the *********** staff could not understand, the manager was called. We were ushered downstairs back to the ticket desks - and obviously no more tickets available. I explained time and time again to this fool that I had booked a lovenest seat for two, and I was more than willing to pay the extra. Because he could not make it work on the computer, and because I had committed the alleged crime of booking online, I should rather go and claim a refund online!<br> <br> *********** business process, *********** and untrained branch management, and you embarrassed myself and my fianc? by just dismissing us and treating us like we were a couple of chancers in front of a crowd of people. I demanded a full refund. Your Branch Management refused. <br> <br> You took my money, and on the instant of a problem you told me and my fianc? to just go away. No doubt you gave the seat I paid good money for to somebody else to make a cheap buck INCOMPETENCE AND THEFT.