1 reviews | Active since Sept 2017
Continuous bad experiences at Ster-Kinekor N1 City
We have had numerous bad experiences at Ster-Kinekor N1 City. There is usually only one cashier open to buy movie tickets from and the self service computers are always out of order. The confectionary desk is always understaffed. There is never a manager in sight. I am really disappointed by the service at this movie theatre.
Dear Nadia
Thank you for taking the time to contact us to share your experience.
We always endeavour to deliver the most enjoyable cinematic experience to all our customers, and we apologise for not being able to do so on this occasion.
The issues that you raised regarding the poor customer service and the inconvenience of having to use separate counters to purchase tickets and catering have been escalated to our Operations team to look into. They are always looking for customer feedback that will help them to improve on inefficiencies, and your feedback will go a long way in guiding them on this exercise.
Dear Nadia
Thank you for taking the time to contact us to share your experience.
We always endeavour to deliver the most enjoyable cinematic experience to all our customers, and we apologise for not being able to do so on this occasion.
The issues that you raised regarding the poor customer service and the inconvenience of having to use separate counters to purchase tickets and catering have been escalated to our Operations team to look into. They are always looking for customer feedback that will help them to improve on inefficiencies, and your feedback will go a long way in guiding them on this exercise.