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This is typical South African company with the mentality of the staff are that they just have to be at work to get a salary. We travelled al the way from the other side of Pretoria to experience the I MAX THEATER with friends. Eskom did their bit and arranged for load shedding and we could not see the movie that we pre booked. The staff gave us a Manger number to Phone *** to rebook the movie. THIS IS THE ONLY NUMBER AND IT WAS NOT ANSWERD AT ALL for the whole weekend. We tried to get other numbers to phone the grove but everyone referred us to this number and ticket lines number that is not answered. The value of the tickets was R 660.00 and we did this because the one friend were going in for a brain operation the following week Wednesday. every number in the grove that we got hold off from the security office to other shops owners referred us back to the *** number or ticket lines number. we were told by Ticket line that we have to drive back to the grove to resolve this. This is easy if you life near by the Grove but for us it is 37km away one way. We need to rebook this ticket at the latest the Monday before our friend goes in for the brain operation.