Consumer Protection Act

<p>Forward : In contravention of the consumer protection act I have escalated this to my legal advisor. If I don’t get a resolution by close of business today I shall proceed with the case.</p> <p>I decided to take my fiancé on a date last night. I went to the ticket counter and the lady behind the counter booked my tickets for me. I then made my way through to the gate where your ticket gets checked. They stopped me because the ticket was booked for Friday the 24th instead of last night (21st). The guy at the ticket gate then walked back with me to the ticket counter to show her the mistake. She first told him its fine and not to worry, then he told her she must fix it. She then went onto the screen and went into a “****” movie booking to check the same seats we had booked were not occupied. She then said its fine and we must just go in without rectifying anything at all on the system. (this all happened while she had her finger up her nose).We then went into the cinema to sit. I had booked the “lovenest” seats and I was on a DATE. After 2 mins another couple walked in and said we were in their seats. They were correct and they had legitimately booked the seats. I then left the cinema to go complain to the lady who helped me. She was so rude and acted like she did not care. I then asked to speak to the manager, the manager then tells me that I must sit somewhere else or come back on Friday. I could not believe the service I was getting. I then said to her that I would like complimentary tickets so that I can come back another time and I was simply told NO! She said she can only change the date on the ticket. That is unacceptable. Nobody plans a movie in the future like you would a holiday or a meeting. Both of their attitudes are disgusting. I can’t believe that you can employ people like that to run one of your better cinemas. All the customers that were in the foyer when this happened were disgusted by the service I was getting. It really is so disgusting how your employees act and how bad the service is. I mean it was such a simple thing to fix, all she had to do was rectify the booking but she was too lazy. I have the ticket with me if you would like to see it. My night was ruined by your staff and company….that was a night I can’t get back in life. You are very quick to take my money but then when you ****** it up then it’s not your problem. I paid over money to Ster-kinekor for a service that I did not receive due to Ster-kinekors own decisions/mistakes/incompetence and I was not given a service or compensated for it…..last I checked the consumer protection act that’s pretty much *******. I have already escalated this matter to relevant legal advisors of mine. I am now giving you a chance to fix the situation. Either you can issue me complimentary tickets or I am going to give the go-ahead to open the case against Ster-kinekor. I am giving you until close of business today to respond or I will proceed with the case.</p>