Complaint - Reference 30975

I sent an email to [Email Removed] on the 15th of February at 09:26 to complain about my experience at the Eastgate Ster-Kinekor the day before. Everything from rude staff to inefficient services and I missed the first 15 minutes of the movie. It took an hour to get refreshments. I got a response from the same email at 16:06 the same day to say that someone would contact me within 48 hours. By the 18th of Feb at 07:58 I sent another email to say that no one had contacted me within the 48 hour time frame they gave me. At 09:53 the same day I got a response to say that someone will contact me within one day. It is now the 22nd and I still have not received any correspondence regarding my complaint. Bad service on top of bad service. I'm really unimpressed. If you want your movie experience ruined after paying R110 a ticket, miss the beginning of the movie and still get ignored when trying to raise a valid complaint, then by all means use this cinema.