JN
Jateen N
1 reviews | Active since Jul 2011
10 May 2019, 12:45
Complaint - Mall of Africa IMAX
We saw Avengers Endgame on Tuesday 31 April in IMAX (Booking WQWB77F).
We had a terrible experience as there was a constant loud ringing/humming sound coming from the back by the projector area. This was very annoying and ruined the experience of the movie for us, particularly during the silent scenes.
The manager Lwazi Meli had advised they were aware of the problem previously and that it was fixed before. This was not the case in our experience as that sound was very apparent. He asked me to send an email with my complaint.
We would like to receive 2 complimentary vouchers to make up for this disappointing experience.
Helpful (0)
Replies (1)0
Replies (1)
Ster-Kinekor's replyOfficial
22 Jun 2019, 12:25 Good Day Jateen
Thank you for taking the time to contact us to share your experience.
We always endeavour to deliver the most enjoyable cinematic experience to all our customers, and we apologise for not being able to do so on this occasion.
Your feedback has been escalated to the relevant department, you should be contacted within the next 24-48 Business Hours.
Kind Regards
Sterkinekor
Thank you for taking the time to contact us to share your experience.
We always endeavour to deliver the most enjoyable cinematic experience to all our customers, and we apologise for not being able to do so on this occasion.
Your feedback has been escalated to the relevant department, you should be contacted within the next 24-48 Business Hours.
Kind Regards
Sterkinekor
Ster-Kinekor's reply22 Jun 2019, 12:25
Official
Good Day Jateen
Thank you for taking the time to contact us to share your experience.
We always endeavour to deliver the most enjoyable cinematic experience to all our customers, and we apologise for not being able to do so on this occasion.
Your feedback has been escalated to the relevant department, you should be contacted within the next 24-48 Business Hours.
Kind Regards
Sterkinekor
Thank you for taking the time to contact us to share your experience.
We always endeavour to deliver the most enjoyable cinematic experience to all our customers, and we apologise for not being able to do so on this occasion.
Your feedback has been escalated to the relevant department, you should be contacted within the next 24-48 Business Hours.
Kind Regards
Sterkinekor