Comedy of Errors

<p>I want to tell you about my experience on visiting the Sandton Cinema.</p> <p> </p> <p>1. It all started off trying to book online, it took a few attempts until I came right. This is a usual occurence when booking online.</p> <p>2. OK, now at the cinema trying to get my ticket. More then half of the self service machines were down and the ones that seemed up kept on saying "error with processing order, use ticket counter" in which there was only 1 person serving a few people, irritation. Even the ticket scanner when you enter was not working properly.</p> <p>3. On getting the onto the last half an hour or so of the movie, the sound went out of sync with an around of a 2 minute delay and there was flickering of the screen. All the viewers waited around 15 minutes, then we all just got up and left the cinema as now the happy mood for the movie just left and was too irritated to wait for the fix.</p> <p>4. All the viewers were standing outside in the voyeur waiting for the manager to be found in which he did not pitch up to address the viewers. The staff did say this was not the first time with this show doing what it did, why no fix?</p> <p>5. I was too irritated and the mood was now foul, I just left the cinema with still no manager to be seen.</p> <p>6. I logged a complaint via email with 3 follow-ups with no respnose for over 3 weeks.</p> <p> </p> <p>It seems like Ster is not interested in their clients and business.</p>