CINEMA PRESTIGE *****/THEFT

I am highly disappointed and disgusted at the level of ineptitude I received on Friday, the 30th April, at the hands of the Ster-Kinekor customer service line.

I called the 086- 166- 8437 on Friday around lunch time as I was about to make my booking to watch Mortal Kombat. The reason I called is because I wanted to book Prestige and I was concerned about whether the cinema would operate as normal due to COVID. I called and spoke to an agent who convinced me that the Prestige cinema is operational as normal. Convinced thereof, I completed my booking and paid over R350 (R184 + R184).

Imagine my dismay when upon arrival, I was told by the people at Cavendish Ster- Kinekor that the Prestige cinema is NOT FULLY operational due to COVID. As such, we would have to order normal popcorn and drinks (which costs a pretty penny as well). Had I known this, I would have just bought normal tickets and saved R200!!

Considering this is my first time booking to watch through Prestige, I was extremely disappointed by the incorrect information given to me by the customer service agent, which directly led me to make my Prestige booking. Ineptitude at its finest. I find this alarming and utterly unacceptable as I did my due diligence as a customer by taking the time out of my day and making the time and effort to call the call centre!

I was told by a helpful employee Faeez Hendricks from Cavendish that this is not the first time it has happened. I cannot for the life of me fathom that I wasted my money in this way for this horrible and WAY below par experience.

DO NOT BOOK CINEMA PRESTIGE. Better yet, do not support Ster- Kinekor who clearly do not value customers