OA
Omar A

1 reviews | Active since May 2011

04 Dec 2015, 20:05

Cinema Prestige - Big Sofa, bad everything else.

2 friends and I booked The Hunger Games at Cinema Prestige in Sandton City. There are 3 major issues which impacted the experience horribly:<br> 1) The popcorn was old and tasted very stale. <br> 2) The right hand side of the cinema screen was blurry. I readjusted my 3D glasses throughout thinking that was the issue but the 2 others I went with confirmed that the right hand side of the screen was very blurry. <br> 3) The cinema was very cold. The temperature of the cinema was very low. It felt like they put the AC down low and forgot to turn it up back to room temperature. <br> <br> Overall, it was a horrible experience. For the premium price one pays for Cinema Prestige this felt like a complete waste of money. I honestly feel like booking the normal cinema would have been a better experience. I would caution all against booking at the Prestige in Sandton City until they take the title and premium prices seriously.

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Replies (1)
Ster-Kinekor
Ster-Kinekor's reply11 Dec 2015, 08:02
Official
Hello Ally91,

Thank you for reporting this. We apologize for the inconvenience caused to you.

Your complaint has been forwarded to the relevant department who will revert back to you soon.

Regards,

Ster-Kinekor