Cinema Prestige: A let down

Last Night (23/07/2015), I attended the 20:45 screening of Bajrangi Bhaijan at cinema prestige gateway. I took my parents to the cinema to experience prestige for the first time and was grossly disappointed and angered by what followed.<br> <br> Upon proceeding to the prestige exclusive concession stand , we ordered popcorn but were left without the Prestige buckets and instead provided with the standard boxes. Both hot and cold beverage machines were offline and drinks had to be supp**** via the normal concession stand outside the prestige complex.<br> <br> We entered the theatre at 20:40 only to find it had not been cleaned from the previous showtime. There were still popcorn boxes, soda cups remaining and the cinema had not been swept for a show set to begin in 5 minutes. Only upon vociferous complaining was any action taken.<br> <br> The seating was also not functional as seats were found broken in the cinema.<br> <br> Needless to say, this experience was not up to scratch for 3 tickets valued at R360. It also left a bad impression in the minds of first time prestige goers , who felt it was no different from a regular cinema.<br> <br> I hope these complaints do not fall on deaf ears.