Cinema Nouveau Rosebank 'management' a joke.

Went to a movie at Cinema Nouveau a couple of weeks ago. The movie stopped about 10 minutes in and with one thing and another we ran about 30 minutes late. Never mind we had to beg someone to sort out the problem, the manager had no idea how to handle the situation, or more likely did not think she had to take care of the problem. There was no proper apology, no offer of compensation or even an acknowledgement that the movie was ruined for a lot of people. When it ran late, no one stopped the next audience from coming in and trying to negotiate with us for 'their' seats. So we missed the tense ending and they saw the end before they watched the movie! This was not the worst of it though, because afterwards when we and others tried to complain we were met with a blank stare and eventually some guy went to get a s****py bit of paper so we could write down our complaints (which I did not bother to do, assuming that would be a dead end). Then when I complained to S-K via email I got a rapid form response (vague, unspecific) about how they would "escalate" the problem and two minutes later an email from Cresswell Carpet (whoever they may be) to say that the issue had been resolved. Needless to say, my reply to that has gone unanswered. So, I am still furious, and refuse to ever go back to Cinema Nouveau in Rosebank. Ster-Kinekor Case CAS-187516-M7H6Y0 has been resolved STK: ********** 403294