Charged twice for the same movie

One the 30.03.2015 I took 4 children under 12 to view the movie Home. Firstly the site for Vitality member registration was off line.I was told to purchase 4 tickets even though 1 child should have been for free. I duly swiped my debit card for the purchase of the tickets which included 3d glasses for R325.60. My tickets were not issued and the attendant then insisted that I complete the transaction again. this time for only 3 tickets and 4 pairs of glasses. My account was again debited with R202.60. I have tried phoning the telephone number advertised on the Eastgate website which does not exist and tried calling the manager on the cell phone number provided by eastgate management but have to date not been able to speak to anyone as my SMSes and call go unanswered.