Charged twice for online booking

On Sunday 1 November just before 12pm I booked and paid for two tickets to the screening of Hamlet at Cinema Nouveau Rosebank. The transaction value was R271,50. The online booking system was clearly dysfunctional at that time because I was charged twice. Fikile Ikuneme has been dealing with my complaint and the service I have received from her is entirely unsatisfactory. It has been days since I sent my last email to her and I have not received a reply. I have informed her that the bank statement I emailed her last week clearly shows the duplicate transaction and that the statement I sent her is what was downloaded from my ABSA internet Banking facility. I do not have the time to go to a branch, stand in a long queue, and then also be charged for a printed statement. It is STER KINERKOR's responsibility to be rectify this matter urgently since it was your error. I am not prepared to be further inconvenienced. The onus is on you to trace this transaction error and reimburse me immediately.<br> Dr. Benita de Robillard