Charged twice
<p>Since you launched your site last year, I together with many of my friends have had useless service!</p> <p>Everytime I book and pay online, I get to the ticket counter, and it prints out a movie which I watched last November! <br /><br />With our last visit (last weekend) I booked and paid online, with the same problem. I was told to go to the back where the manager on duty checked, and said it had definitely not come through, and would need to pay again. I did this, and he said he would check in the meantime, to make sure it was not deducted twice, and if so, it would be reversed.</p> <p> </p> <p>I just checked my bank statement, only to find it had come off twice, yet nothing had been reversed.</p> <p>If I had not og=f checked this, I would have just paid R448 for a movie!</p> <p> </p> <p>This is beyond ridiculous now. If your site does not work, rather remove it, until you have done testing, and know that it is 100%. As I said before, if you cannot offer a good/working service, rather do not offer it at all!</p>
Still no response...
Still no response...
Dear Kristen
Please accept our sincerest apology for the trouble and inconvenience we have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at delivering the best and greatest movie experience and customer service. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. It`s our goal to retain you as a satisfied customer and will hope to serve you again in the future.
Dear Kristen
Please accept our sincerest apology for the trouble and inconvenience we have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at delivering the best and greatest movie experience and customer service. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. It`s our goal to retain you as a satisfied customer and will hope to serve you again in the future.
