1 reviews | Active since Nov 2016

30 Nov 2016, 07:22

Charged for a Popcorn Combo I Never Received

<p>On Saturday, 26th November 2016, I headed to Gateway Ster-Kinekor to watch FANTASTIC BEASTS AND WHERE TO FIND THEM. My tickets were booked via the app. I then proceeded to buy popcorn. I placed an order and put my Cheque Card in and entered my pin, it said Approved. However the machine displayed an error and bogged out. The machine asked me to use another terminal as the order was not successful. I then used the next terminal to do the exact Popcorn Combo, however I added 3D Glasses this time. All went well. The first purchase that was an error amounted to R69.90. The second purchase that went through successfully amounted to R99.90.</p> <p> </p> <p>This morning I checked my bank statement and it reflects 2 transactions.</p> <p> </p> <p>28/11/2016 STER KINEKOR-G ********** ********** 2 -69.90</p> <p>28/11/2016 STER KINEKOR-G ********** ********** 2 -99.90</p> <p> </p> <p>Why on Earth should I get charged if I never received the R69.90 order???</p>

0
Replies (1)
Ster-Kinekor
Ster-Kinekor's reply31 Jan 2017, 15:54
Official


We apologize for the inconvenience caused to you,please send the bank statement as the proof of payment with the card and the expiry date to *** so that you can be refunded.