1 reviews | Active since Apr 2012
Carelessness with lost property
On Friday I saw a movie at Ster-Kinekor Gateway. Upon getting home, I realised I forgot my jacket in the cinema, an easy mistake as it is very dark inside. I went back to go fetch it and was passed around from person to person, looking for my jacket. I was shocked to hear that there is no lost property and the cleaners had found it and carelessly hung it up on a sign board and casually informed me it must have been ****** as it was no longer where they left it for anyone to just help themselves to. You would think with the exorbitant prices you pay to watch a movie at Ster-kinekor, your belongings will be safe and looked after. I have phoned many, many times to absolutely no answer. I finally got hold of a manager on a cell-phone number, and she said she would look and phone me back. That was on Saturday. It is now Wednesday and I still have not received a phone call. My friends and I will not be visiting this cinema anymore, as if I happen to accidentally leave something behind in the dark cinema, I can be rest assured that it will be ******. Be careful.
Thank you for reporting this. We apologize for the inconvenience caused to you.
Your complaint has been forwarded to the relevant department who will revert back to you soon.
Regards,
Ster-Kinekor
Thank you for reporting this. We apologize for the inconvenience caused to you.
Your complaint has been forwarded to the relevant department who will revert back to you soon.
Regards,
Ster-Kinekor
