CARD NOT WORKING/ NO ANSWER ON TICKET LINE 4 15min

<br> I've had my Ster-Kinekor Movie ClubCard for approx 10yrs and funny enough it has not accumulated any points at all. I've lost count of the number of movies i've watched over the years. I book online most times with my card number because there is always a problem swiping at the cinema itself, not sure if its because my card is now old but not 1 point earned at all which i find highly strange and actually unacceptable.<br> <br> Each time i go online, it always says 0 points and it has taken me this long to find it a problem, and neither does the person at the cashier make no mention of my card not working.<br> <br> I have tried contacting the Ticket Line as well but to hold on for 15min with the same saying over and over, with no one to assist just to ask a simple question... thats Bad service!!!<br>