MM
Marius M

1 reviews | Active since Jul 2014

22 Mar 2016, 13:40

Capitec debit-card customers not welcome?

I know I am probably wasting my time here because if you look at Ster-Kinekor's page here on HelloPeter you see \NO FEEDBACK\" over and over and over.<br> <br> My complaint is about your website. For the past 2 months or so, it has become IMPOSSIBLE to book tickets if you are a Capitec customer (there are other complaints about that here on HelloPeter as well.)<br> <br> This is NOT a problem just with my booking or my card, I had some friends try to book with Capitec accounts as well and we all get the same result:<br> <br> ERROR<br> AN ERROR OCCURED DURING THE PROCESSING OF THE TRANSACTION, PLEASE TRY AGAIN.<br> <br> Look, I'll even make this easy for you... Mastercard Secure Code has been implemented (you know about this, you mention it on your website). So when a customer tries to pay and they enter the Mastercard Secure Code, your website does not pick up the response. Please fix.<br> <br> And I am NOT calling you to book. I tried that and I held on for 28 minutes and then the person who answered asked me for my all my card details AND MY card's CVV NUMBER!<br> <br> This is in DIRECT violation of PCI-DSS, you could lose your acquirer status because of this (ask your lawyers)."

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