Can I have my money back?

<p>I tried to purchase tickets on the app. Money was debited from my account but when I tried to pick up tickets the next day I was told that I had no tickets purchased on my card. When I called ticketline I was told that the transaction timed out and that the money would be reversed. I have been trying since the 11th of August to get that money back and nothing has happened! This is unacceptable, of the roles were reversed ster-kinekor would have debt collectors at my door! </p>