Building on mediocrity

Yesterday I was reminded of sitting in Sterland 20 years ago, waiting for a movie to start that had already been delayed for 25 minutes with no explanation, when the manager walked into the cinema. She did not, however, come to communicate about or apologise for the problem, she came to tell people to take their feet off the seats! Clearly competence at the coalface was not a priority for SK back in the day.<br> <br> Today is no different. We went to the \14:45"show of Star Wars at Brooklyn yesterday. By 15:15"