Brooklyn Nouveau Complaint

I am writing this review with reference to poor service received at Cinema Nouveau, Brooklyn on the 23rd of March . I send the following email to Ster-kinekor:

"Good evening

I am writing this email to address an issue I encountered on the evening of the 23rd of March 2018 at Cinema Nouveau, Brooklyn.

Myself and two friends arrived after a 45 minute travel to come watch “Film Stars Don’t Die In Liverpool”. As we started booking tickets at the electronic booking system we were approached by a staff member telling us that the film that was set to play at 20:15 will no longer be showing due to some or other festival happening in the cinema venue.

This was a great disappointment to us, as not only did we travel so far to come watch a film we were excited for for weeks, on its opening day, but the fact that there was a festival that might run over time was not mentioned at all on any form of social media or website. We were not the only clients inconvenienced by this and there was no form of solution offered by the staff to perhaps try and accommodate the few of us that wanted to desperately see the film, other than that we had to return the next day to watch it.

I feel that this is very unprofessional conduct and if advertised could have saved us a lot of time, money and disappointment. I would appreciate to receive feedback from you. "

I haven't received any response on the email and would appreciate an explanation on the matter!