Brian Baloyi - Call Center Super Star

<p>I called the customer care line for assistance while trying to make an online bookings for movie tickets but I needed assistance with the Vitality numbers for my kids, (which I didn’t have), my call was received by Brian Baloyi, who sounded pretty ordinary (at the beginning), but he offered to assist me, at the same time I was busy with the booking online, Brian put me on hold while he looked for the details on his end I was on hold (Being a typical impatient man) I decided to cut the call and just pay full price for my kids movie tickets and thought well, "that’s service in South Africa" (very cynically).</p> <p>Boy, was I wrong...shortly after completing my booking I got a call back from Brian, who apologised for the call cutting, and that he had found the Vitality number that I was looking for, not only did he give me my sons details, but he went a step forward to searching for my daughters details and providing me with those as well. Thank you Brian...not many people would have done what you did, especially on a Saturday morning, I do believe Ster Kinekor has a star employee in you, please don’t change your service levels and I hope more people like yourself are trained and employed at Ster Kinekor. Guys you have a star there, keep him and appreciate him.</p> <p>Thank you Brian, you restored my humanity in call centre agents, except for Virgin Active....</p>